The Financial Strategies Group Ltd, FSP771591, trading as Woman’s Financial Strategies, holds a license issued by the FMA to provide financial advice.

NATURE AND SCOPE OF OUR ADVICE

We provide advice to our clients about their investments and retirement plans, life, disability and health insurance, reverse annuity mortgages and KiwiSaver scheme.

We are able to provide advice about the financial products available from the following product providers:

Investments and KiwiSaver

For KiwiSaver and investment products, we provide advice on KiwiSaver schemes from Booster Investment Management Limited, a wide range of NZ-based managed investment products, NZX50 and ASX200 equities, and NZ government and corporate bonds.

FEES OR EXPENSES

For investment advice, The Financial Strategies Group Ltd will charge a fee for the financial advice services as follows: an initial report fee, an implementation fee and ongoing monitoring fees.

The initial fee and implementation will be calculated on the following basis: a base fee of $2,000 (including GST), plus $380 (including GST) per hour after the first 10 hours. This fee will be payable by the client by the 20^th of the month following when the Investment Report is provided to the client.

We may charge a fee for implementing the investment advice provided to a client where the hours worked exceed the estimate included in the scope of service.

Ongoing monitoring fees are based on the amount of the investment and set out in our advice report.

Whether a fee will be charged will be advised before the work is performed. If such a fee is charged it will be calculated at $380 for the principal or $150 per hour for support staff. This fee will be payable by the client by the 20^th of the month after an invoice is issued.

For insurance advice, we may charge a fee for the financial advice provided where a client cancels a life or health insurance policy within two years of inception.  Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client.  This fee will be payable by the client by the 20^th of the month after the policy is cancelled.

DUTIES INFORMATION

The Financial Strategies Group Ltd, FSP771591, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests.
• exercise care, diligence, and skill in providing you with advice.
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

CONFLICTS OF INTEREST AND INCENTIVES

The Financial Strategies Group Ltd and our financial adviser receive commissions from the providers on whose products we give financial advice (insurers, banks and KiwiSaver providers). If you decide to take out insurance, a reverse annuity mortgage, or to take our KiwiSaver advice, the provider will pay a commission to The Financial Strategies Group Ltd and to your financial adviser. The amount of commission is based on the amount of the premium or mortgage, or the KiwiSaver balance.

As a fiduciary we prioritise our clients’ interests above our own. We follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. We undergo annual training about how to manage conflicts of interest. We undertake a review of our compliance processes on a regular basis by a reputable compliance adviser.

COMPLAINTS HANDLING

If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following means:

emailing admin@strategies.co.nz

or by calling 0800 646 6639.

When we receive a complaint, we will consider it following our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
• We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

Dispute resolution process

If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact the Insurance & Financial Services Ombudsman Scheme.

The Insurance & Financial Services Ombudsman Scheme provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.

You can contact the Insurance & Financial Services Ombudsman Scheme by emailing info@ifso.nz, or by calling 0800 888 202 (freephone if within New Zealand) or +64 4 499 7612 (if calling outside New Zealand). You can also write to them at:     P O Box 10-845, Wellington 6143

Contact Details

The Financial Strategies Group Limited (FSP771591, trading as Woman’s Financial Strategies) is the Financial Advice Provider.

You can contact us at:

Address: 2 Country Place, Burwood, Christchurch

Phone: 0800 646 6639

Email: admin@strategies.co.nz

This information is available in writing upon request